Seasonic USA RMA

SeasonicUSA Online RMA

SeasonicUSA RMA Policy:

Seasonic offers limited warranty on the hardware against defects in material or workmanship for a period of five (5) years from original date of manufacture for all Seasonic retail models (retail models sold with retail package), purchased and returned in the United States or Canada only.(5 year warranty eligible only for the 550/650HT, 330-500GB, 430/500GM, and 750/850EM)
Our standard policy for RMA returns is repair/replacement only. No credits or refunds provided. The products that are shipped back to the customers will be replacements of the same models as return, not the same products that were sent back to us. No guaranty to whole new replacement. We will NOT accept any request to make trade-ups to any newer models.
For any PSU, which is out of warranty, you may purchase the replacement model from your original vendor or any authorized dealers near you. Seasonic will not provide any direct service for the defective PSU, which is out of warranty.
Seasonic will only be responsible for the repair of product itself. If you find other components defected along with your system break down, you will have to contact each individual vendor to take care of your other repairs.
The RMA returns must be a Seasonic product, the product specified on the RMA form, otherwise the RMA will be void and will be returned only at the customer's cost.
If Seasonic identifies your return as having come from one of our clearance sales through bargain dealers under the terms of "AS IS, and WITHOUT Warranty", Seasonic will still provide repair service to you but it must be with a charge of USD25.00 regardless or whether or not you have your original purchase invoice.
Return that found to be non-defective will result in a handling fee of USD25.00 . We will return the item back to the customer after the USD25.00 handling fee is paid. Customers agree that they will abide by the inspection of our support department. So please always follow the self-trouble-shooting processes listed on the next section before returning.
Shipping and handling fees are not refundable.
No returns will be acceptable without a RMA# from us. Before return, please visit our RMA page and then follow the simple instructions to complete your request to get a RMA#. Your RMA# will be valid for 10 days. Therefore, once you get an authorized RMA#, please return the goods ASAP.
Make sure the RMA# clearly visible on outside of the package and include a packing list and the completed RMA form , or it may be refused.
All returns should be packaged in its original or similar box and packaging materials.
Ship the package to us freight prepaid. All returns must be received within the 10 days of RMA# issued date. Returns made after this period will be subject to a US$5 restocking fee.
The customer assumes responsibility for product until receipt by us, shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or ship will be refused. You are responsible for packing defective products and shipping them to Seasonic in good condition. To make sure it will not be lost on the way to us, it is most preferred for you to ship in an economical way but still provide tracking. If we found during receiving that the products is physically damaged beyond repair or that the return is made as COD to force the shipping charges to Seasonic, then Seasonic will reserve the right to refuse your RMA case and return the defective product back to you at your cost.
Any product is not eligible for warranty repair or replacement if:
- The serial number is not readable or missing.
For Repair/Replacement items, please DO NOT ship any manuals, cables, adapter or any other accessories. We will not be responsible for returning these items.